Increase efficiency and improve the customer experience using our ready-to-use AI assistant for phone and chat
Trusted by leading brands
Unique hybrid AI assistant for customer contact
Our Hybrid AI Assistant uses the power of generative AI to deliver unparalleled recognition of customer queries in multiple languages and the ability to add dynamic conversations, without sacrificing the reliability of responses.
Manage the AI assistant with our user-friendly platform
The DGTL Assist platform provides access to the most advanced AI in a user-friendly package. This gives you easy control over how customer questions are answered, and access to valuable insights in our extensive analytics environment.
Your implementation and optimization partner
Beautiful technology is of no use without thorough implementation and continuous optimization. We ensure that our customers do not have to worry about training AI, building integrations and designing flows.
Your success is our success. Therefore we promise.
Fastest time-to-value
A wide range of ready-to-use use cases and integrations, combined with automatic response generation, makes it possible to go live with an enterprise-grade AI assistant within weeks. We take care of you every step of the way.
No black box, stay in control!
With our user-friendly CMS platform and hybrid architecture, you remain in control of which questions the digital assistant answers and how the assistant handles them. This way you communicate consistently and always on-brand, without the risk of hallucinations.
Positive ROI guaranteed
We believe in sustainable collaboration and are only satisfied when we actually make an impact. Together we determine an objective that we will exceed within 3 months. If this doesn’t work, you are not committed to anything.
Safe and responsible
Privacy and security are an integral part of DGTL Assist solutions. Our platform is secured with 2FA. Data is stored securely on local servers of Google Cloud and Microsoft Azure and personal data is anonymized.
A digital assistant specialized in your industry!
The added value of the DGTL Assist platform has already been demonstrated within several industries. Benefit immediately from the expertise acquired in your industry. Read more about the common applications and success stories within your industry.
Our proven approach for success
How we move from determining the scope to making impact in 4 easy steps.
1. Determining scope
We determine the (technical) requirements based on your specific wishes and situation and share our proposal.
No customization required? No setup costs!
2. Implementation
The DGTL Assist team sets up the platform and connects it with your systems and data sources so that answers are automatically generated. You only need to do a final check and you are ready to go-live!
3. Testing & Go-live
Once all the necessary setups and linkages are in place, the final step is to thoroughly test the integrations and ensure that all data seamlessly flows into your systems. Only when the light turns green, we confidently press the button!
4. Optimizing
As soon as the digital assistant engages with real customers, we swiftly prioritize understanding and effectively addressing their inquiries. We consistently strive to enhance the customer experience, proactively seeking ways to improve.
Our customers say it best
Learn how DGTL Assist puts these brands in control of their growth.
Kim Raijmakers
Director Customer Journey
DGTL Assist has a very personal approach, and it really feels like we’re in this together. Setting up a digital assistant that handles a part of your customer contact was a big step for us. We don’t have the in-house expertise, so it’s great to work with an approachable team you can trust, and that proactively comes up with improvements. The Brain platform is easy to use, and gives us a lot of insights into what’s happening.
Melanie Kerkhofs
Head of Customer Care
We challenged DGTL Assist team to develop a digital assistant in a short period of time resulting in a positive ROI. The team was very enthusiastic and put great efforts into delivering the product. We admire the expertise DGTL Assist team has in Voice AI as well as their proactive and committed attitude to achieve great results and provide continuous optimization.
Alex van de Ven
Operational Manager
This innovative solution has empowered us to elevate our customer experience by instantly addressing simple service requests from our global clientele. The ability to provide immediate answers or schedule callbacks through the Digital Assistant has not only enhanced customer satisfaction but also freed up valuable time for our service agents.
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